Personal Data and How We Process It

We have prepared this Privacy Policy to explain the way your personal data is processed when, through our website, you go through application procedures, submit forms, carry out payment transactions, track applications, send support requests, take part in communication processes or use the website.

Some personal data may be processed and recorded whenever you visit our website, complete an application form, carry out a transaction of any kind, follow an application, initiate a payment transaction or get in touch with us.

The purposes for which your personal data is processed are limited to those set out in this Privacy Policy, in the Service Agreement published on our website and in the information notices presented to you during the application process.

Your personal data is processed by Mark Turizm in order to run the application process, review the application information, communicate with you about the application, handle payment and invoicing processes, maintain security, prevent misuse and meet legal obligations.

This website is run by Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi.

Company Particulars:
Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi
Tax Office: Kozyatağı
Tax Number: 6120720506
Address: Küçükbakkalköy Mh. Dudullu Cd. No: 23-⁠25 Brandium Residence R4 Blok D: 16 P.K: 34750 Ataşehir / İstanbul / Türkiye

Throughout this Privacy Policy, “Company”, “Mark Turizm”, “we”, “our website” and “website” each mean Mark Turizm İnşaat Gıda Danışmanlık ve Organizasyon Ticaret Limited Şirketi.

The processing of your personal data is carried out in a lawful and fair manner; the data is kept accurate and, where necessary, up to date; it is processed for specified, explicit and legitimate purposes; and the processing is relevant, limited and proportionate to those purposes.

We are careful to avoid asking for personal data that the application process does not require. Data that you provide via our website is kept for as long as necessary and in connection with the purposes for which it is processed.

We do not use your personal data for any purpose beyond those stated in this Privacy Policy, nor do we sell it to third parties for commercial purposes.

Because of what application procedures involve, information you share via our website may be recorded so that the application process can be carried out. Such information may comprise the data entered in the application form, the documents you upload, records of payment transactions, application tracking activities and the technical records created while you use the website.

In this context, the data categories listed below may be processed:

• Identity details: The first name, surname, date and place of birth, nationality, gender and comparable details given in the application form.
• Passport details: The passport number, the dates on which the passport was issued and expires, the issuing country, the type of passport and other information shown in the passport document.
• Contact details: The email address, phone number and address details, along with other contact information used to reach you in the course of the application process.
• Application details: What you enter in the application form, the travel date, the type, number, status and history of the application, application tracking records and transaction records connected with the application process.
• Document details: Images of passports and documents, supporting documents and other application-related files that you send us during the application process.
• Payment and invoicing details: The status, transaction number, date and method of payment, invoice details, refund records and limited transaction information passed on by payment service providers.
• Technical information: The IP address, access logs, browser and device information, operating system, referring page details, date and time of the visit, security records, cookie records and the transactions carried out on our website.
• Records of communication: Emails exchanged with you, SMS notifications, support requests, messages about the application, complaints, requests and records of customer service processes.

Unless the application process directly requires them, we advise you not to send special categories of personal data via our website.

Nevertheless, information that includes special categories of personal data may come into our possession because of the nature of the application process or what the documents you submit contain. We process such data solely where the conditions laid down in the applicable legislation are satisfied and solely to the extent required to carry out the application process or to fulfil legal obligations.

If it is necessary to process special categories of personal data, we follow the conditions that the applicable legislation prescribes and put the necessary security measures in place.

Our systems may process technical records, such as your IP address, the time of a transaction, the pages you access and your device and browser details, whenever you visit our website or carry out a transaction of any kind on it.

We keep these records in order to secure the website, verify application and payment transactions, prevent misuse, fix technical problems, identify fake or repeated transactions, meet legal obligations and review the transaction history should a dispute arise.

Records of IP addresses and transactions play an important part in running the application process securely. With their help, the transactions the applicant carries out on our website are recorded along with the date and time.

The information entered in the fields of the application forms on our website is recorded in our systems when you complete those forms. Because of what the application process involves, your name and surname, passport and identity details, travel and contact details and other details relating to the application may be processed.

Documents or files that you send us during the application process may likewise be stored in our systems so that your application can be evaluated, checked and tracked and the necessary procedures relating to it can be carried out.

Accurate, complete and current information in the application form is important if the application process is to be carried out properly. Information that is missing, wrong or out of date may lead to delays, make corrections necessary or have adverse consequences for the application process.

We may process your personal data for the purposes listed below:

• Receiving, recording, examining and following up application procedures,
• Verifying the information given in the application form,
• Getting in touch with the applicant where information is found to be missing, incorrect or inconsistent,
• Keeping the applicant informed about the application process by email, SMS or other communication channels,
• Running the application tracking system,
• Handling payment, collection, refund, invoicing and accounting processes,
• Answering customer support requests,
• Dealing with complaints, requests, objections and dispute processes,
• Keeping the website secure,
• Preventing fake applications, erroneous transactions, misuse, unauthorized access and the risk of fraud,
• Identifying and fixing technical errors,
• Raising service quality and analyzing how the website is used,
• Meeting legal obligations,
• Answering lawful requests made by authorized official institutions and organizations,
• Establishing, exercising or protecting our rights.

We may collect your personal data by electronic means via the forms on our website, the application tracking and payment screens, the document upload areas, cookies, technical records, email, SMS, support requests, call or messaging channels and the transaction records our service providers send us.

Law No. 6698 on the Protection of Personal Data sets out the legal grounds on which your personal data is processed. These grounds include: processing expressly provided for by law; processing that is necessary to establish or perform a contract; processing that is necessary to comply with legal obligations; processing that is necessary to establish, exercise or protect a right; processing that is necessary for our legitimate interests, provided that this does not harm your fundamental rights and freedoms; and, where explicit consent is required, your explicit consent.

Where data is processed in connection with application procedures, payment processes, invoicing, support requests, security records, transaction logs and legal obligations, the legal grounds relied on are those necessary for performing the relevant service and meeting legal requirements.

Where the applicable legislation requires it, your personal data is processed for non-essential cookies, marketing communications or other processing activities that need explicit consent only if you have given your explicit consent.

Given the nature of the application process, your application details and the documents you provide for the application may, so far as necessary, be shared with authorized official authorities, official application systems, consular units or the public institutions concerned.

Such sharing takes place solely in order to conduct application procedures, complete the application process, fulfil legal obligations or respond to lawful requests made by authorized official authorities.

Apart from cases where the application process requires it and for lawful data processing purposes, we do not share your application details with official authorities or third parties.

So far as is necessary to operate our website and carry out the application process, your personal data may be shared with third parties that provide services to us, or may be processed by them on our behalf.

On this basis, limited sharing of your data may take place with payment service providers, banks, providers of hosting and server services, providers of email and SMS services, technical support providers, providers of security services, analytics service providers, accounting and invoicing service providers, legal advisors and other service providers needed to perform the relevant service.

This sharing does not go beyond what is necessary to provide the relevant service. We do not sell your personal data to third parties for commercial purposes.

If you pay through our website, the payment service providers and financial institutions involved may process the information needed to complete the payment transaction.

Neither our website nor Mark Turizm systems store your card details. Payments are processed via the secure payment infrastructures operated by payment service providers.

We may process limited records of payment transactions in order to verify payment status and for application procedures, invoicing, accounting, refunds, payment security, fraud prevention and the resolution of disputes.

Where you complete an application form, follow an application, make a payment or get in touch with us via our website, we may send you notifications about your application process by email, SMS or other communication channels.

As part of service communication, we may send notifications covering, for example, the application number, the application status, a notice of missing information, the payment status, the application tracking link, access to documents, replies to support requests or other notifications that the application process makes necessary.

We send promotional, campaign or marketing communications only where the conditions laid down by the applicable legislation are fulfilled. Should you not wish to receive them, you may make use of the opt-out methods contained in the communication concerned, or contact us.

Cookies, also called technical communication files, may be used on our website. They may serve to make sure the website functions correctly, keep it secure, carry out application and payment processes, remember your user preferences, measure how the site performs and improve the user experience.

Essential cookies are required so that the website can operate securely and correctly. If essential cookies are absent, certain basic website functions may fail to work.

Analytics, performance, advertising or marketing cookies may be used subject to your preferences or explicit consent where the applicable legislation requires this. If our website offers a cookie preference tool, you may manage your preferences for non-essential cookies through it; you may also do so through your browser settings.

It is open to you to delete cookies or to block particular cookies. Disabling some cookies may, however, prevent certain parts of our website or application processes from functioning properly.

Various analytics software may be used on our website in order to measure what visitors do, assess how the site performs, identify technical problems, improve the user experience and raise service quality.

The analytics tools used for this purpose may include Google Analytics, Yandex Metrica, Matomo or similar tools.

Such tools may produce reports drawing on technical usage data, for instance the pages visited, how long visits last, the type of device and browser used, traffic sources, transaction flows and similar data. We use these reports to improve our website’s technical performance and user experience.

Information on how the analytics tools work, the methods they use to process data and the preference options they offer is available from the information resources of the analytics providers concerned.

Automated systems may be used to perform certain technical checks aimed at keeping our website and payments secure, detecting fake transactions, preventing misuse, identifying technical errors and running the application process in an orderly way.

The purpose of these checks is to make the application process more secure and keep the service running without interruption. Where this proves necessary, we may get in touch with the applicant and request further information or verification.

Should you consider that analysis of your personal data carried out exclusively by automated systems has produced an outcome to your detriment, you may exercise the rights available to you under the applicable legislation.

In the course of the application process, children’s personal data may be processed solely in so far as this is necessary to carry out the application procedure.

Where an application is submitted on a child’s behalf, it is deemed to have been submitted by a parent, a guardian or a person authorized to apply. In processing children’s personal data, we comply with the protection and security measures that the applicable legislation prescribes.

To protect your personal data from unauthorized access, loss, misuse, alteration, unlawful processing or disclosure to unauthorized parties, Mark Turizm takes the necessary technical and administrative security measures.

To that end, we may apply technologies that provide secure connections, authorizations for access, protection of servers, mechanisms for logging and monitoring, measures securing payments, limits on access to data and controls intended to prevent misuse.

That said, absolute security cannot be guaranteed by any method of transmitting data over the internet or of storing it electronically. Should a data security incident occur, the necessary investigation, precautions and notification processes required by the applicable legislation are carried out.

Links leading to third-party websites may appear on our website in connection with information, payment, analytics, support or application processes.

Such links may be included only to make things easier for users or to provide information. The content, security practices, data processing methods and privacy policies of third-party websites are outside Mark Turizm’s control.

We advise you to read the privacy policy and terms of use of the website concerned before you visit a third-party website or carry out any transaction through it.

We keep your personal data for the period that the purposes of processing require, within the limits of the statutory retention periods laid down in the applicable legislation.

Records and documents relating to applications, payment and invoice records, support correspondence, transaction records, IP records and security logs may be kept for as long as is necessary to carry out the application process, meet legal obligations, complete accounting and invoicing processes, settle disputes that may arise, exercise or defend rights and satisfy security requirements.

Once the retention period has ended or the purpose of processing no longer exists, your personal data is deleted, destroyed or anonymized in line with the applicable legislation.

Some of your personal data may be processed on technical infrastructure located abroad, or shared to a limited extent with service providers located abroad, owing to the technical infrastructure of our website, analytics tools, payment services, email or SMS notifications, security services or other service providers.

If data has to be transferred abroad, the transfer is confined to what is necessary for providing the relevant service and is made in compliance with the applicable legislation on the protection of personal data.

In this context, and so far as applicable, we rely on one of the mechanisms set out in the relevant legislation, for example an adequacy decision, appropriate safeguards, a standard contract, the conditions for exceptional transfers or explicit consent mechanisms. If non-essential analytics, advertising or marketing cookies result in data being transferred abroad, we obtain your explicit consent where the applicable legislation requires it.

Law No. 6698 on the Protection of Personal Data grants you, in its Article 11, certain rights in respect of your personal data. Subject to the conditions laid down in the applicable legislation, these rights may include those listed below:

• Finding out whether your personal data is being processed,
• Asking for information where your personal data has been processed,
• Finding out why your personal data is processed and whether it is used in line with that purpose,
• Knowing the third parties to whom your personal data is transferred, whether domestically or abroad,
• Asking for your personal data to be corrected where it has been processed incompletely or incorrectly,
• Asking for your personal data to be deleted or destroyed under the conditions prescribed by the applicable legislation,
• Asking for third parties to whom your personal data has been transferred to be notified of the correction, deletion or destruction carried out,
• Objecting to any outcome to your detriment arising from analysis of processed data exclusively by automated systems,
• Seeking compensation if unlawful processing of your personal data causes you to suffer damage.

To exercise these rights, you may get in touch with us. We will assess your requests in line with the procedures and within the periods laid down by the applicable legislation.

So that your request can be concluded securely and your identity verified, we may ask you for additional information or documents.

On matters concerning the processing of your personal data, our privacy practices, your application records or this Privacy Policy, you may reach us via our contact page.

Requests you send us will be reviewed as soon as possible, depending on what each request concerns.

This Privacy Policy may be revised by Mark Turizm occasionally. A revised Privacy Policy takes effect on the date of its publication on our website.

Where the Privacy Policy undergoes significant changes, notice of them may be given by appropriate means. To keep up to date with our current privacy practices, we suggest that you visit this page regularly.

This Privacy Policy should be read in conjunction with the Service Agreement published on our website and the other information notices displayed during the application process.

We advise you to read the Privacy Policy, the Service Agreement and the information notices presented during the application carefully before you begin the application process.